NP
Nhlohli P
1 reviews | Active since Nov 2017
02 Dec 2019, 20:27
Bad service
I honestly don't understand why we as clients have to suffer for their technical errors. A friend made me a deposit which the atm at OR Tambo swallowed money without clearing the deposit on my account. After endless branch visits we were told that can only be cleared at head office. Its been 4 days. What ****ty service is this! Its fnb's fault at our inconvenience, totally unacceptable!
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
03 Dec 2019, 10:01Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply03 Dec 2019, 10:01
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
NP
Nhlohli P's updateReviewer Update
04 Dec 2019, 14:57So even after logging a complaint these no resolution. All i get is acknowledgement calls but not my money. What ****ty service is this. I want my money and i want to close my account. This is ****ty customer service
NP
Nhlohli P's update04 Dec 2019, 14:57
Reviewer Update
So even after logging a complaint these no resolution. All i get is acknowledgement calls but not my money. What ****ty service is this. I want my money and i want to close my account. This is ****ty customer service
NP
Nhlohli P's updateReviewer Update
04 Dec 2019, 14:58I want my money and i will continue to make noise until FNB starts taking their customers serious. I post in all the social media platforms.
NP
Nhlohli P's update04 Dec 2019, 14:58
Reviewer Update
I want my money and i will continue to make noise until FNB starts taking their customers serious. I post in all the social media platforms.