bad service

I called FNB requesting a simple bank statement to be e-mailed to me, a simple request and I was sent from pillar to post to this moment I haven't received any help, I even sent an e-mail to their care@fnb email, and nobody bothered to get back to me, the staff at customer service when u ask to speak to supervisor, they put you on hold until you give up and hang up, all 3 different people I spoke to were just useless, none of them showed interest in assisting me, they kept asking me for a card number, I do not own a card because when I used to have a card, there was lot of ***** in my account and every time I report to FNB, they gave me excuse after excuse, therefore I opted to only use cellphone banking, now I don't get good service because I don't want their stupid card, the card they failed to protect from ***** and refusing to refund me my money, I m very annoyed right now.<br> Maki <br> ***