MT
MAXWELL T
1 reviews | Active since Mar 2015
26 Mar 2015, 13:11
BAD SERVICE
I HAVE TRIED TO OPEN A BUSINESS ACCOUNT ONLINE FOR TWO MONTHS ALREADY AND I SUBMITTED ALL THE REQUIRED DOCUMENTS. I PHONED THE BUSINESS BANKING IN RANDBURG AND THEY ARE SENDING ME FROM PILLAR TO POST FOR NO REASON AT ALL. THIS IS A VERY HUMILIATING AND BAD SERVICE AS I WAS TOLD IT WILL ONLY TAKE 3 DAYS FOR EVERYTHING TO BE DONE. WE HAVE LOST THOUSANDS IN CONTRACTS DUE TO THIS BAD SERVICE AND WHAT MAKES ANGRY IS THAT NO ONE WANTS TO TAKE RESPONSIBILITY.
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Replies (1)
FNB (First National Bank)'s replyOfficial
26 Mar 2015, 14:01Hello spholamax,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 655546.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 655546.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply26 Mar 2015, 14:01
Official
Hello spholamax,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 655546.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 655546.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)