BAD SERVICE

Good day FNB, I am writing to express my deep disappointment with the service I have received at your branches. As a premium client, I am truly disheartened by the lack of support and clarity regarding my temporary loan application. Despite being informed that I qualify for a temporary loan, I have been unable to access it through the banking app or internet banking. Each attempt results in a message stating that the loan cannot be processed, with no explanation provided. I visited your Clearwater branch, where I was told the loan was approved. I completed the DebiCheck mandate and was advised to wait for the funds—yet nothing happened. This month, I went to your Florida branch and was told to try accessing the loan via ATM, which again failed. I was then directed to call the loans department, where I was transferred multiple times without resolution. This experience has been frustrating and time-consuming. I feel let down by a system that should prioritize its premium clients. I urgently request that this matter be resolved today, with clear communication and action from your team. Kindly treat this as a priority. Sincerely,