Bad Service

I don't understand why I always have to fight to be able to get assistance at FNB Bank.

So today I try transferring funds from my Easy Account to my check account, only to find out my account has been placed on hold since 31/03/2025, mind you I didn't even receive communication about this hold.

When I enquire with chat I'm told by the chat guys to call the ***** department for assistance, called ***** was then advised to visit a branch as I need to be verified with my fingerprint as the account was placed on hold by verification nton nton. I then go to the branch because I need the funds in my account, branch consultant told me there & then that for them to verify me they still need to call the verification department and since morning they could not get through. I was in the branch for over an hour, and we could not get through to this mysterious department. My question to the consultant was so does this mean I'm never going to have access to the funds in my account because of a non-existent department.