1 reviews | Active since Nov 2016
Bad service
I visit the Langeberg branch on the 2nd of Jan 2020, requesting a final settlement amount on my credit card budget facility. To my disappointment the ladies in the bank could not help me. They locked into my account but got confuse between an instalment and a outstanding amount. I had to explained the statement to them. I later place on the phone to collections and spoken to a lady with the name of Malebone Mekgwe. She also told me that she cant help me with a settlement amount and that she will have to refer the matter to the admin division. I ask the lady on the phone to ask the people from admin to phone me the following day which she said she will ask them to phone me with a settlement amount. Today it is the 6th of Jan 2020 and still waiting on FNB to phone me with a settlement amount. Does the employees of FNB knows that it cost me money to phone and then have to wait on the phone for quite some time to speak to somebody.
I did received a call yesterday (07/02/2020) from somebody at the bank. He did gave me a settlement amount which i disagree with him. I explained to the person that I made a special arrangement with the bank in 2014 about repaying the amount outstanding. Now according my last statement dated 24 Dec 2019, two amount reflect on the statement. One on the Budget facility and one on the strait account. When i spoken to Malebone Mekgwe on the 02 Jan 2020, she gave me a settlement amount which i also disagree. Yesterday when i spoken to the person on the phone, he gave me another amount again and in both cases it doesn't come close to the closing amount on my statement. When i ask the male person for his name he said to me it will not help me, because the complaint will just come back to him. I ask him to speak to his supervisor, but his response was that he will ask his supervisor to call me.
When i ask the FNB employee what happened to the payment i made on the 02 Jan 2020 which i still believe is the final settlement amount, first he told me he doesn't see it on my account and then later told me he found my payment. How could he give me a settlement amount if he doesn't even pick up my payment which i made on the 02 Jan 2020.
CAN I PLEASE SPEAK TO SOMEBODY AT FNB THAT COMPETENT ENOUGH TO ASSIST ME IN THIS MATTER.
I also would like to urge FNB to take the necessary step against the employee who phone me yesterday, for the arrogant he showed on the phone and his unprofessional way to solved my problem.
I did received a call yesterday (07/02/2020) from somebody at the bank. He did gave me a settlement amount which i disagree with him. I explained to the person that I made a special arrangement with the bank in 2014 about repaying the amount outstanding. Now according my last statement dated 24 Dec 2019, two amount reflect on the statement. One on the Budget facility and one on the strait account. When i spoken to Malebone Mekgwe on the 02 Jan 2020, she gave me a settlement amount which i also disagree. Yesterday when i spoken to the person on the phone, he gave me another amount again and in both cases it doesn't come close to the closing amount on my statement. When i ask the male person for his name he said to me it will not help me, because the complaint will just come back to him. I ask him to speak to his supervisor, but his response was that he will ask his supervisor to call me.
When i ask the FNB employee what happened to the payment i made on the 02 Jan 2020 which i still believe is the final settlement amount, first he told me he doesn't see it on my account and then later told me he found my payment. How could he give me a settlement amount if he doesn't even pick up my payment which i made on the 02 Jan 2020.
CAN I PLEASE SPEAK TO SOMEBODY AT FNB THAT COMPETENT ENOUGH TO ASSIST ME IN THIS MATTER.
I also would like to urge FNB to take the necessary step against the employee who phone me yesterday, for the arrogant he showed on the phone and his unprofessional way to solved my problem.