BAD SERVICE

Hello On the 28 June I opened a dispute with Fnb, the 20th July I was asked to send communication with the other party that payment went to which I did send to Fnb. On Monday I send email to Fnb with no luck, even now i am waiting for someone to respond! Than i decided to call Fnb on mondayjust to get clarity on what is happening, 1 of the consultants said i shoukd get my money between monday late or tuesday. its wednesday today and i havnt recieved anything. I called today 27.07.2022 to find out what is happening, i was transferred 4 times with no one being able to assist me. So why are the consultants logging a call to find out the status of my dispute while monday i was told i will recieve my funds on Tuesday. Can someone please assist me with this, I am tired of the back and forth that is happening, and can the consultants respond to our email that will make things better