Bad Service

I am fuming. FNB you are heartless!I have an aunt who suffered a stroke in 2020 and she can't talk every since. In 2022 she received a death benefit of my late aunt we went to your branch and opened accounts and transferred amounts and you guys were eager to help us with no terms and conditions.

Our house burned down on the 01st September we went and got quotes at hardware and today we came to he branch to withdraw a certain amount of money and your heartless and unprofessional staff members refused and told us that my aunt has to talk for herself. How dare you!!! She has been coming to your branch and they are aware that she can't talk but today you decided to humiliate her. When my mom pleaded with you, then you changed your tone and told us about the court order????

Which court order do you want exactly??? You didn't have any problem opening those accounts and taking her money but today it is a different story.

No guys please be reasonable. Now she is back home and crying uncontrollably. Which is something that we always try and avoid buy you guys did it today.

Well Done.