Bad service

On the 2nd of March 2022 I had debit orders coming out of my account that I dont know and never heard of, I logged on my app and the debit orders were irreversible, called FNB at 7:07 in the morning to request assistance, held for 25 minutes eventually someone responded, advised me to call after 8am to reverse the debit orders, I called after 8 was on hold for 30 minutes not response only music, drop call, called customer service again 25 minutes down the line I was advised I was going to be transferred to the reversal department, held for 1 hour 30 minutes on hold listening to the music, 1:32 minutes to be precise and no answer no answer The calls to FNB have already cost me R 236.00 holding to be assisted, for the debit orders of R49.50 and R79.50 they are going to charge me R 40 for each debit order reversal.

Actually I have already lost R316.00 to reverse debit order of R49.50 and R79.50, worst the company that is doing the debit orders, I searched they are so pathetic, for me to enquirer about the debit I must call cell number which never get answered, so the bank is enabling this ***** as they are the beneficiaries at the end of the day, how do I hold for 2h30 plus all the other calls I made since 7 am I am on call with the bank, its 10:40 now no one is helping me.