Bad Service

Once again I have had a bad experience with FNB ***** Department. I was ****med of R3000 at the ATM at Horizon View on the 11/52024. The matter was reported to the ***** Department in the branch within a few minutes of the incident. I never received a case number. I was instructed by the branch manager to open a case at the police station. I have the case number from the police but nothing from FNB *****.