Bad service

Ever since their public announcement to be able to access MoneyGram from the banking app I have struggled and struggled with no success either from the agents or consultants and even when I went into the bank and sat with an agent for more than an hour still I'm struggling with the same problem. It has just been a waste of airtime to call them and my time to sit in the bank and also chat with their consultants online because clearly this system is not working as it should be. I never used to have this problems in the past couple of months.