JB
June B
1 reviews | Active since Jun 2021
24 Jun 2021, 14:44
Bad Service
My granddaughter and I went into the Springs Mall Branch to organise a card for her as she was going to America for 6 month. No problem it will take about 5 working days. Today she is leaving tonight and again went to the bank after many phone calls and promises. Sorry no card to day but we will give you a temporary. After sitting in the bank for over an hour nobody helped with the reusult that she has had to leave without the card. Shame on you FNB. Can you imagine the stress of this young girl
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FNB (First National Bank)'s replyOfficial
24 Jun 2021, 14:48 Good day Mrs Baker
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
Regards,
Hello Peter Complaints Team
Hello Peter Complaints Team
FNB (First National Bank)'s reply24 Jun 2021, 14:48
Official
Good day Mrs Baker
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
Regards,
Hello Peter Complaints Team
Hello Peter Complaints Team