Bad Service

I am so disappointed with this bank especially the legal department. I believe that when a person settles they debt a settlement letter and clear of record should be send to the client. With me is a different story. I had a credit card with FNB in 2016. 2017 I lost my job and my credit card account was send to the legal department. I made arrangements to pay off the credit card. Somewhere I did not honor the agreement since I had no money. So in 2018 I got a job and manage to settle the credit in March. Today I went to the bank to change my premium card to fusion. I did not qualify because of someone in FNB forgot to do their Job. I hate this bank. I think is time to change to another bank. Thank you for you service FNB. This is stressful yoo.