Bad service

First week of September 2022 I made few calls to FNB regarding my acc I had enormous bank charges I didn't understand. They said they will call me back nothing happened till today I still have nasty bank charges.. Within the same week I requested that my life cover and funeral cover should be debited from my savings acc I was assured it will be done. On the 1st of Oct I get notifications that my debit orders didn't go through yet there are funds provided on my savings account as per agreement. Debit orders were send through 4 times now i have bank charges of close to R600 for someone incompetence. Yesterday I called again I was told that the manager will revert back to me by 12 that didn't happen, I called again around 3:30pm the agent helping me said he is working from home but will send an email to the supervisor to call me that did not happen. I tjo k I'm gonna regret switching to FNB....