BAD Service

A debit R29 915.64 went off my FNB easy account I then called FNB ***** division *** I was told to call Credit card division, *** was also refered to the same department and refered me to the branch . I went to FNB Village Square to ge help I was given a ticket number 126 and waited for about 38 minute. Then a agent Busisiwe Nxumalo attended me but she had no idea how to go about my querry sat there while she tried a couple of numbers after complaining and tellin gher to ask foir assistance , she then went to her supervisor who sent a lady Rieen/Rieet who explan how they cannot reverse the money. They called Discovery an agent who repeated the same thing over nad over, saying how I will not receive my money back since I owed a credit card. Is this not an unauthorised transaction because I was not made aware it will be deducted, I also had two account with FNB and regardless which account had money they always deducted. I had a same incident in 2014 and they reversed the payment and apologies again this is happening. Plus this time I had arrangements with attorneys when I will settle the acc.<br> <br> I am lost for words FNB / Discovery......again this happens.