1 reviews | Active since Nov 2015
Bad Service
I received a letter from Erick today 14 March 2016 at 12h09 informing me of reduction to overdraft credit limit and the amount of R6400 was deducted from my account there and there. No one notify me of this matter prior in order to prepare and plan for it. I am left with 10 cents in my bank account and need to fill petrol etc, I think FNB was suppose to call me and inform me prior and I would have tried to negotiate that they take R3200 now and R3200 on the 21 March 2016. Can someone please assist me urgently in this matter. I need cash ASAP as I don't have petrol at all. Eric is telling me that there is nothing he can do as he was following instructions. I have been banking with FNB for +-17 years and I don't think I deserve the BAD SERVICE I just received. CAN SOMEONE PLEASE HELP ME.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 888217.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 888217.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)