Bad service

I am mad and sad about the way I was treated today, people miss understanding my query and then put me through 6 times to the wrong departments and eventually speaking to the 9th person helped me just so that I can find our if my Cheque account is active or not, I received my card on Monday 7 March and tried to activate it but they told me to wait 24 Hours so I must phone back on Tuesday witch I left for Today 9 March and now its all of a sudden 48 Hours and I must phone them to find out if its active or not, not willing to phone me and tell me that its active. Your adverts of \great\" service on Radio and TV trying to get everyone using FNB is starting to tumble in my eyes and feeling sad that it sounding more like Zuma promises instead of real Service. My contact number is ***. If you still believe in good service contact me of else just cancel my account. Don't email me!! Phone."