BAD SERVICE

I recently app**** for a gold cheque card online recently. I was told by the F.N.B consultant that i needed to take my green barcoded i'd and proof of address to my nearest F.N.B which is umhlanga ridge. I told the consultant that i have lost my I'd but i do have my drivers licence and proof of address together with an affidavit stating i lost my i'd. I even have a certified copy of my i'd. The consultant from F.N.B told me that i can use my drivers licence. I went to the umhlanga ridge branch today to fetch my card. I gave them all my details. They made me sign for my new card and then told me they cannot assist me without my i'd. I explained to them that i was told to bring my drives licence but they refused to assist me. Now i have an account which i cannot use because it is not activated. I cannot believe that i cant open an account with F.N.B. Maybe i chose the wrong bank to bank with. I called the F.N.B help desk and nobody could assist me. I was put through more than 5 departments. Absolutely shocking.