1 reviews | Active since Mar 2016
Bad service
I did a cheque deposit on Monday 12:30pm at Fnb chili lane branch. I requested a special clearance done so that I have the funds in by Friday latest. I walk in the bank on Friday (4th day) to make an enquiry and was told the money will reflect by midnight. The next morning (Saturday 5th) I receive an sms notification that my special clearance was unsuccessful and money will only reflect on Monday. This is pethetic, why have the special clearance option if you as a bank will not be able to adhere to it. This is the most disgusting service ever, there's reasons behind us doing the special clearance and this stupid option that Fnb has cannot adhere to it.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 883273.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 883273.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Trust this email finds you well.
This is a courtesy email with regards to your complaint dated 05/03/2016; we would like to ensure that you were fully satisfied with the handling and resolution of your complaint.
We thank you for banking with us at First National Bank and we endeavour to ***ist you with any requirements you may have in the future.
Best Regards
Melinda Duvenhage
Complaints Resolution
Email address: ***
Tel number: *** (option one)
Good day,
Trust this email finds you well.
This is a courtesy email with regards to your complaint dated 05/03/2016; we would like to ensure that you were fully satisfied with the handling and resolution of your complaint.
We thank you for banking with us at First National Bank and we endeavour to ***ist you with any requirements you may have in the future.
Best Regards
Melinda Duvenhage
Complaints Resolution
Email address: ***
Tel number: *** (option one)