Bad service

FNB ***** department,I have spoken to 3 consultants from FNB follow up department who weren't helpful at all they were rude and terminated the calls.The first lady is Thabiso Ma***ane, Innocent Baloi and Tloubatla these agents are really letting FNB down they are not helpful at all ,can you please listen to the call recordings and discipline them as clearly they are in a wrong profession they don't know how to treat customers.my number is *** I called around 8:12 am I was only assisted by Bontle thank you girl so much you did an outstanding job.may your superior recognize the amazing job you do.my ***** case number is *** please assist urgently as it has passed the turn around time of 7-14 days.