PC
PHILLIP C
1 reviews | Active since Mar 2014
09 Mar 2015, 10:36
Bad service
Fnb closed acc without informing me. I transfered funds to acc. Now they say i must wait 5 days for funds to be transfered back. At Irene branch since 9h20. Staff member still has not sorted. Been missing for 45 min. Comes back and says she busy. The manager ????? Not much help either. Now 15 min later and still nothing.
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Replies (1)
FNB (First National Bank)'s replyOfficial
09 Mar 2015, 10:57Hello pscc9611,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 641580 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 641580 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply09 Mar 2015, 10:57
Official
Hello pscc9611,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 641580 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 641580 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)