Bad service

I have been charged ridiculously fees, by my bank which I don't get why. I then erroneously transferred money into the account with a negative balance I lost that money which was not meant for me. I called spoke to Thando who gave me a very Suttle attitude. I need that money by tomorrow for a very important cause. I am getting an pleasure from my so called "how can we help you " friendly bank which was not the experience for me.