MR
Monique R
1 reviews | Active since Oct 2011
07 Feb 2016, 10:13
Bad service
I have been a client of FNB for more than four years. I have received fairly good service in the past. I have ordered a new ebuck card online in December already. Not a single form of communication since then. Today is the 7th of February. I am not a huge fan of loyalty programs and this is one the reasons. Not the level of service that I am happy with at all. So am I going to wait another 6 weeks FNB?????
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Replies (1)
FNB (First National Bank)'s replyOfficial
08 Feb 2016, 09:17Hello thelink,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 864092.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 864092.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply08 Feb 2016, 09:17
Official
Hello thelink,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 864092.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 864092.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)