MW
Monica W

1 reviews | Active since Aug 2013

04 Feb 2016, 07:02

Bad Service

I am a small business owner in Excelsior. I DO NOT WANT TO USE THE ATM FOR DEPOSITS I DONT FEEL SAFE BANKING OUTSIDE. I KNOW CHARGES IS MORE INSIDE BUT I DONT MIND. Everytime i go to make a deposit the branch refuse to assist me inside or there is no teller inside as the teller will be standing outside by the atm. This is unacceptable as no person may force me as a client to do business outside only. That is unprofessional and bad service. The Branch is refusing to accept a deposit if the amount is less than R5000, and I being a woman doing deposits daily to my Fnb account do not feel safe and its a huge risk for me being ****** outside. I WILL HOLD FNB RESPONSIBLE SHOULD ANYTHING HAPPEN TO ME DURING BANKING. THANKS CHRISTA SILVER

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Feb 2016, 11:45
Official
Hello mwsanet,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 862462.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)