Bad service

A week ago I got a call from a very friendly FNB consultant advising me on my business cheque Acc. I then took her advice and then called FNB call center to help me set up my internet banking profile Acc but was sent from pillar to post with every department sending me to the next spent close to 45minutes on the phone and still did not get help. A call was logged and was told I was going to be phoned in less than 48hrs but m still waiting. Now what bothers me the most is I have not received a call /missed call but got an sms saying I should call them back. That's not the kind of service I expect especially after the fact that when I called everyone seemed not to know how to help me. Please pull up your socks this kind of service is not the reason why I have banked with you for a number of years now.