Bad Service

I ****** on Wednesday the 13th and my phone was taken, I immediately went to the Southgate branch to block my simcard and blacklist my device(for insurance purposes) I was then told that they are unable to blacklist my phone as they don't have the resources to do it and that I should call Samsung to do it, I later decided to communicate with their facebook admin who happened to be their CEO RB Jacobs and he told me to email him my request and my contact details and someone will contact me, I did that and to this day 25th no one has contacted me, the following I decided to go to their Eastgate branch and one of their consultant helped me and I was told that they will call me for the ITC number the following day and they still didn't I then took it upon myself to go back to Eastgate on Monday and only then did I get the ITC number, and I then requested that my number be activated but I only made use of it on Thursday 21st, only to find out that my airtime is on a minus of R38 how I really don't know cos I am on pre-paid and I had money on it I then decided on Friday 22nd to Port back to Vodacom and even to this day I am waiting for them to respond to Vodacom regarding the porting