KM
Khensani M
1 reviews | Active since Mar 2015
27 Jun 2022, 12:36
Bad Service
I have called FNB Bank numerous times for them to clarify a discrepancy in my credit card balance. None of their staff members understand their systems.
They have been taking me from pillar to post and I’m so disappointed. I’ve sent email also, no response.
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Replies (1)KM
Khensani M's updateReviewer Update
28 Jun 2022, 16:30Good day
Thanks for your response. I disagree with you. On a monthly basis, there’s R2945 balance after all your deductions. What changed?
My credit card account balance is incorrect. Please do a thorough investigation, the R1902 on straight facilities balances and the R613 budget facilities balance is what I can access and see, hence I made this enquiry.
I’m saying there’s something wrong, my straight facility balance should be R2945. You should break it down to me as to how fnb got to R1902.
My visible breakdown
FNB debited R4096.48
FNB Deductions
Interest R828.30
Budget Facility Instalment R171.34
Budget Facility Instalment R171.34
R4096.48 - (R828.30-R171.34-R171.34) = R2925.50
R2925.50 should be my straight facility balance. Please put extra effort in investigating my case. Your response to my complaint is highly appreciated but it was not thoroughly investigated.
Thanking you in advance
Khensani
KM
Khensani M's update28 Jun 2022, 16:30
Reviewer Update
Good day
Thanks for your response. I disagree with you. On a monthly basis, there’s R2945 balance after all your deductions. What changed?
My credit card account balance is incorrect. Please do a thorough investigation, the R1902 on straight facilities balances and the R613 budget facilities balance is what I can access and see, hence I made this enquiry.
I’m saying there’s something wrong, my straight facility balance should be R2945. You should break it down to me as to how fnb got to R1902.
My visible breakdown
FNB debited R4096.48
FNB Deductions
Interest R828.30
Budget Facility Instalment R171.34
Budget Facility Instalment R171.34
R4096.48 - (R828.30-R171.34-R171.34) = R2925.50
R2925.50 should be my straight facility balance. Please put extra effort in investigating my case. Your response to my complaint is highly appreciated but it was not thoroughly investigated.
Thanking you in advance
Khensani