BAD SERVICE

On the 21st of December 2015 i went into Balfour park to apply for a credit card, firstly the lady who helped me wasn't very friendly when she asked me how can i help you i told her that i was there to apply for a credit card she lifted her head back to say o now it will take to long. Secondly when she was doing my application and i told her that i wanted E Bucks she never explained that i will need to have a cheque account with FNB so that i can earn E BUCKS on my petrol card only on my credit card, so when i got all my cards and then called E Bucks they told me that i have to have a cheque account,If i was told that in the beginning i would've never app**** with FNB i could've gone to another bank.This just wasted my time. I wrote on Hello Peter the other day and i never got a call from any manager or anyone i had to call in.Please can someone call me back and explain to me what is going on at FNB.