Bad service

I’m soo disappointed with fnb ,I actually went to the branch as per instructions from head office to go reserve one specific debit order,I could do it on the app because it’s an amount that’s over R200.

Firstly when you enter the banks now you are made to stand in those long ques for an hour,and then secondly once you enter bank there’s an employee waiting for you at the door,to direct you to you appropriate sections. My frustration is: I had told the lady at the front why I was there,my question was: why was I let In To sit in the branch for another 30 mins only to be told they don’t do reversals there systems had been blocked ,I was told about some application that would take more than two weeks for me to get a response, mind you the consultant Pamela Lukhozi was very rude and condescending.

I don’t ever have to go to branch all can be done on the app, but to get such treatment was such a disappointment Please assist in this regard