LM
Lerato M
1 reviews | Active since Nov 2011
29 Dec 2015, 12:30
Bad service
I phoned FNB Instant Accounting to get assistance with my invoicing. The call center agent was not helpful at all due to her attitude. She did not sound like she wanted to help from the time she answered the phone. I have decided to go back to Sage One Accounting due to the inferior support from FNB. Sage's support is far better and the product is a delight to use. I thought of giving FNB Instant Accounting a go as I bank with FNB for my business, but I have struggled with it since November. The banking at FNB is great, the online banking is great, but the Instant Accounting is not.
Helpful (0)
Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
29 Dec 2015, 13:47Hello splatt,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 838953.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 838953.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply29 Dec 2015, 13:47
Official
Hello splatt,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 838953.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 838953.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
