Bad service

@FNBSA your customer service at Soshanguve Crossing its bad, pls look into it, I called the manager to come assist with the situation that was taking place at ATM but seems like i was talkn to someone who doesn't knw her duty as a manager, I tld her what's happening at ATM inside the store she tld me she is busy with a customer bt then when I look at d guy he was busy with he was wearing the same badge as him from FNB n I knw the guy wrks there n I ask her nicely how long izit gonna take her to come assist us, she said it now with her hands that I said am busy..... I looked at her turn around 15 minutes later no help, Jst aftr few minutes again another guy from the store came to me introduce himself as a manager so now am taken as stupid now cz I was tld the lady is a manager now the other guy comes said his a Manager, I tld them am fine I dnt need their assist anymore because it was too late.... Pls look into the Professionalism that u said as a bank you are, am very dissapointed