KB
Kathleen B
1 reviews | Active since Jun 2013
18 Dec 2015, 13:46
Bad service
A sales agent phoned on Monday to explain that I can upgrade my account, I accepted it and we agreed that the new card will be delivered to greenstone branch. I then get a message today saying my card has arrived at the rose bank branch. Then sat on hold over 20min waiting to speak to Chantelle Jacobs regarding the agent that missed up.
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Replies (1)
FNB (First National Bank)'s replyOfficial
18 Dec 2015, 13:50Hello KathleenB23,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 835181.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 835181.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply18 Dec 2015, 13:50
Official
Hello KathleenB23,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 835181.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 835181.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)