Bad service

I opened an account at FNB online, when I received the SMS to collect the card at Pretoria church square I went there with my marriage certificate and old ID book as I had been married for a week and I did explain to them that I am waiting for my new ID book.I was advised that I can only get the card after receiving my ID,they managed to switch some of my debit orders to the new FNB account except my salary I was only informed about this after I called them and I was advised that I need to contact my HR dept of which it was already late as the payroll was closed already at the time.When I went to the branch today the 12-12 with my new ID,marriage certificate,old ID,proof of address they sent me to 3 different consultants until the last one told me they can't accept the proof of address with my ****en surname even after I explained that I got married 4 weeks ago and only received my new ID yesterday that's why I don't have the proof of address that has got my new surname.What do I do with the debit orders that they changed to a new account that they failed to activate for me and they failed to switch my salary?