Bad service

My brother yesterday 29 September around 11h43 deposited money for me (R8000) at FNB mall at carnival the ATM swallowed the deposit he immediately went inside and explained the situation he was asked to feel in the form and was told the money would be transferred as soon as they cleared the ATM. Today 30 September went back to find out how far I was told that email communication was sent the money would be deposited before they knock off to my surprise till now no notification and no money in the account. The sad part is that I was suppose to pay my house bond by the 29 September I then told them Ill pay on the 30 September 2020 unfortunately that wont happen.Similar situation happened at Capitec immediately I reported it took them 30 minutes and the funds were released. The sad part is I am FNB customer but then........ I must say the service sucks I asked my brother for assistance so that I wont be kicked out of the house for not paying the bond but again I still need to wait I don''t know for how long. People take my advise FNB is fancy for attracting customers but they will fail you when it comes to customer care and delivery