Bad Service

In May 2015 I opened an account with FNB and was promised after switch they will move all my accounts/debit orders. They moved all accept one policy and I called FNB call centre about five times and none of the consultant could help or transfer me to a right department and one promised that he will lodge my query and a consultant will call me and that was like a month a go. I'm still paying R99 every month for just one policy that FNB couldn't move and that results not being able to close my old account. I should be saving that R99. Its just impossible to get help from FNB consultants.