BAD SERVICE

Good day<br> <br> I received a Samsung J1 from FNB in Oct 2015. I wasn't happy with the handset, sent it back with in 7days & app**** for a better Samsung, which was delivered with no problem. I have requested FNB more than once to remove the returned handset from my profile. Yesterday Juanaid Ebraim advised (Quoted) <br> <br> Good day,<br> <br> I trust this email finds you well.<br> <br> Please note that the account (SDV***) will be removed off your profile today to ensure you do not get charged.<br> <br> Kind regards<br> Junaid<br> <br> However, i was debited this morning for the returned device.