Bad service

I received a call from a Fnb consultant with an awesome deal of moving my credit card to Fnb. I was told my card would be delivered within 5 working days. I called about 2 or 3 weeks ago and was told there was issues with the courier. They sorted it out and advised me to expect it within 2 to 3 working days. A week went by still no card, i called again and was told they will cancel the original card and issue a new card and i should receive communication with 48 hrs. Still nothing!!!!