bad service

Robert Mangwane <***> Wed, Feb 18, 9:01 AM (23 hours ago) to care, info

Good day,

I am writing to formally express my frustration regarding my ongoing request to downgrade my account.

I have been attempting to downgrade my account since November last year, without success. Each time I follow up, I am informed that there is no request logged and that I must submit a new one. This has been extremely frustrating and disappointing.

In the meantime, I have continued to pay R800 per month for services and bank charges that I no longer wish to maintain. I find this unacceptable.

I am requesting that my account be downgraded immediately. Please treat this matter as urgent and confirm in writing once the downgrade has been processed.

I expect this issue to be resolved without any further delays.

Kind regards, Montwedi