Bad Service

I have been a client at Fnb for more than 20 years and I have had no problems until this year... They make you open accounts (savings) but dont inform you about forms etc that needs to be filled in... They cant reverse debit orders as they have technical issues for more than a week now... I now have to go to a branch and sort all this out... The staff is *********** and I have wasted some much airtime to contact them... Even changing your beneficiary or your top up plan they dont explain or change the correct details... They need to get their stuff straight as I am moving my account today!!!!