NF
Nicky F
1 reviews | Active since Nov 2015
17 Nov 2015, 18:26
Bad Service
After being dropped in the middle of a call to get some back statements, I then phoned back only to wait over 10 minutes, again, to speak to someone that refused to help me. I then had to wait over five minutes for the manager, who put me through to someone that dropped my call immediately. Very unhelpful and still unresolved issues.
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Replies (1)
FNB (First National Bank)'s replyOfficial
18 Nov 2015, 08:10Hello Nicky F8MMX,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Contact centre who will provide you with feedback.
The reference number is 814121.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Contact centre who will provide you with feedback.
The reference number is 814121.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply18 Nov 2015, 08:10
Official
Hello Nicky F8MMX,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Contact centre who will provide you with feedback.
The reference number is 814121.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Contact centre who will provide you with feedback.
The reference number is 814121.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)