Bad service

On Friday the 19th March I went to FNB at the boulders mall in Midrand and I was on the queue for over an hour just to collect my card. The funny thing is that it was not even full. It looked like they were understaffed. Of course this is not new at that bank. What was new is that it happened even when it was not full of customers.

I was advised to book an appointment online to avoid this in the future of which I get. My concern is about the people who are clueless about technology. They will continue to queue for long.

I really got irritated that I didn’t want to listen to any advice that I was given by the consultant regarding other services.