Bad Service

I app**** online for a Smart Account. I was then advised to go into the Key West Branch with a proof of residence and to sign the documents. I took in the proof of residence which was a stamped letter from my current bank. I had to complete all the documents again which I had already completed online, so why is there an option to apply online when the complete procedure is re-done at the bank? I was told by the Co-Ordinator, Tanya, I must now provide a 3 month bank statement of my current bank account held at another bank. I told her I was advised to provide a proof of residence which I have now done and if the account cannot be opened I will not hesitate to go to another bank. To my utter disgust she turned around and said \okay