Bad service

On the 11/07/2024 I made a payment to my fnb connect account. I even send 'Hartlief, Lee-Ann' <***> my proof of payment and got a read report back from her. on 2007/2024 I received a sms that said there will be restrictions on my account unless payment is received. They even phone me every day, but when I answer they put the phone down. I really don't know why. Can you please sort this out