Bad Service

I sent an eWallet to ‭***‬ on the 6/8/20.The lady was unable to withdraw the money from the ATM.She went into the bank and was told the money was transferred to a zero account and that I need to do a reversal.I called the eWallet dept and was sent the form which I filled out and mailed back on the 8/8/20. On the 27/8 I called your call centres as I had heard nothing from FNB.I was on the phone for 3 hours being pushed from pillar to post.The consultants are so confused and don't even know FNB products.I logged 2 queries with your customer resolution on Thursday.No one has contacted me after 48hrs.Very disappointed customer... FNB General Complaint ref *** been sent to FNB Premier ***. A consultant will contact you within 24-48 business hours.

FNB Query ref ***Q been sent to Customer Resolution Centre ***. A consultant will contact you within 24-48 business hours.