bad service

I went to open my very first account at FNB a few weeks ago. The lady that helped me to open it at the Clearwater Branch did not once ask me what were my banking needs and automatically signed me up for a cheque account without consulting me or explaining to me the costs and so forth. So I went the next day to the same branch, since the lady that has helped me, Octavia, was not in that day, a guy helped me, Thebiso. He was very unfriendly and told me he couldn't do it for me (the downgrade) because it was a Sunday and he would have to submit a request and wait 7 working days, so I told him that it is okay he should still do it for me. He then said to me, \ you do know that it will only be a R40 difference"I responded that it is fine I still want to downgrade. Two weeks later"