XZ
Xolani Z
1 reviews | Active since Jun 2017
01 Jun 2022, 15:12
Bad service
I took their sim card 3 months ago and i was paying R307.50 and this month they have increased it to R333.50. Why increase something that have not change in terms of benefits and why did they no call me to tell me that they will increase it?
Worse I tried to call them but they dropped my call after 20 min of holding waiting to speak to them.
I want this card cancelled and want my my refunded because I did not give them the authority to deduct R333.50
Helpful (0)
Replies (4)0
Replies (4)XZ
Xolani Z's updateReviewer Update
01 Jun 2022, 18:13I'm not calling you guys I need you to sort this out
XZ
Xolani Z's update01 Jun 2022, 18:13
Reviewer Update
I'm not calling you guys I need you to sort this out
XZ
Xolani Z's updateReviewer Update
04 Jun 2022, 08:45I'm still waiting for some to help me. Line Seti called me and he was unable to help me thevway how i wanted to be help. He was going to ask Curvin Schroeder to call me on the 1st of June and today it's the 4th.
I want my refund back and I want the written apology as to why they went into my account and increase my premium without notifying me. If they are claim that I was notified I will need proof and also need proof that I've received that notification.
Also need proof that I gave them the authority to increase it. I'm self employed I took this thing because I could afford and i was not told that it's was going to be increased.
I have this Sim card for less than 4 months and already they increasing the premium.
I want my money back and this thing cancelled.
I want my refund back and I want the written apology as to why they went into my account and increase my premium without notifying me. If they are claim that I was notified I will need proof and also need proof that I've received that notification.
Also need proof that I gave them the authority to increase it. I'm self employed I took this thing because I could afford and i was not told that it's was going to be increased.
I have this Sim card for less than 4 months and already they increasing the premium.
I want my money back and this thing cancelled.
XZ
Xolani Z's update04 Jun 2022, 08:45
Reviewer Update
I'm still waiting for some to help me. Line Seti called me and he was unable to help me thevway how i wanted to be help. He was going to ask Curvin Schroeder to call me on the 1st of June and today it's the 4th.
I want my refund back and I want the written apology as to why they went into my account and increase my premium without notifying me. If they are claim that I was notified I will need proof and also need proof that I've received that notification.
Also need proof that I gave them the authority to increase it. I'm self employed I took this thing because I could afford and i was not told that it's was going to be increased.
I have this Sim card for less than 4 months and already they increasing the premium.
I want my money back and this thing cancelled.
I want my refund back and I want the written apology as to why they went into my account and increase my premium without notifying me. If they are claim that I was notified I will need proof and also need proof that I've received that notification.
Also need proof that I gave them the authority to increase it. I'm self employed I took this thing because I could afford and i was not told that it's was going to be increased.
I have this Sim card for less than 4 months and already they increasing the premium.
I want my money back and this thing cancelled.
XZ
Xolani Z's updateReviewer Update
07 Jun 2022, 08:01I'm still waiting for your response or you don't want to respond.
XZ
Xolani Z's update07 Jun 2022, 08:01
Reviewer Update
I'm still waiting for your response or you don't want to respond.
XZ
Xolani Z's updateReviewer Update
13 Jun 2022, 18:42Today is the 13th and I have not received any communication stating that this nonsense has been cancelled and when are you paying back my money.
I send the complaint on the 1st of June and I gave you more than 10 days to resolve this but you haven't. I'll be taking this to ombudsman from there I'm suing you for doing as you please on my account just because I bank with you guy.
I want the connect cancelled and letter of cancelation sent to me and also want my money paid back into my account for deducting the money that we did not agree on.
Your service socks I can't waist 13 days for one simple thing. You guys are *****ing from us. That is ***** what you are doing.
I send the complaint on the 1st of June and I gave you more than 10 days to resolve this but you haven't. I'll be taking this to ombudsman from there I'm suing you for doing as you please on my account just because I bank with you guy.
I want the connect cancelled and letter of cancelation sent to me and also want my money paid back into my account for deducting the money that we did not agree on.
Your service socks I can't waist 13 days for one simple thing. You guys are *****ing from us. That is ***** what you are doing.
XZ
Xolani Z's update13 Jun 2022, 18:42
Reviewer Update
Today is the 13th and I have not received any communication stating that this nonsense has been cancelled and when are you paying back my money.
I send the complaint on the 1st of June and I gave you more than 10 days to resolve this but you haven't. I'll be taking this to ombudsman from there I'm suing you for doing as you please on my account just because I bank with you guy.
I want the connect cancelled and letter of cancelation sent to me and also want my money paid back into my account for deducting the money that we did not agree on.
Your service socks I can't waist 13 days for one simple thing. You guys are *****ing from us. That is ***** what you are doing.
I send the complaint on the 1st of June and I gave you more than 10 days to resolve this but you haven't. I'll be taking this to ombudsman from there I'm suing you for doing as you please on my account just because I bank with you guy.
I want the connect cancelled and letter of cancelation sent to me and also want my money paid back into my account for deducting the money that we did not agree on.
Your service socks I can't waist 13 days for one simple thing. You guys are *****ing from us. That is ***** what you are doing.