Bad Service

I bank with FNB and there is money that came off my account paying some \Kemp Davids"or purchase at Kemp Davids. When I spoke to the consultant the 1st time she said I made a purchase at Checkers I told her I do all my groceries at PnP AND Shoprite as there is no Checkers to to where I stay. 2nd time I was told its a purchase done online 3rd They told me they will send the matter to the ***** department for investigation and they gave me this reference number RF***. They told me I will get feedback within 24-48 hours and im still waiting for that feedback. I called on Tuesday now they sending me from pillar to post I really trusted FNB with my money but I think I need to close off my account and go look for another bank one that is trustworthy."""