Bad Service

Hi called in this morning with a query on my temp loan .I got through to my team of bankers that could not assist and put me through to the personal loan department .A lady with the name Prudence toke the call . I have started explaining my query to her and halfway through the call she just dropped the call in my ear and the auto attendant started playing again taking me back to my team of bankers.I have been trying to get through to them more then twice after this and i can hear the phone being answered but no one will speak.I have been banking with FNB for the last 10 years but if this is the type of service I get , I will most definitely move my banking some els.