Bad service

In May 2019 I app**** for FNB speed point. I signed an application that a consultant, Kenneth, brought with at my business place. On the form he wrote down the date I needed the speed point to start operating, which I asked for 1 June 2019. To end of June, nothing happened, heard nothing from anyone. I started calling and on the 5th July 2019 I was told Kenneth was supposed to have sent my stuff to the Coordinators but that he didn't. On the 8th July I was told my application/query is sent again to the Coordinators and that I should expect a call same day from Sales/Technicians who will come through to my business. 12 July, today, spoke to Niveshni, I'm told again that the matter is escalated to Coordinators, the Manager Anne - my question is what is the matter, from May to July?