CB
Chinette B

1 reviews | Active since Oct 2015

07 Oct 2015, 09:39

Bad Service

We are directors of a reputable law firm. My fiance and I collectively hold 4 accounts with FNB as well as vehicle finance. Millions go through the business accounts every year. Now that we've app**** for a home loan its been outright declined just because we are new directors. We have excellent credit scores, more than enough disposable income to pass affordability but they still decline our bond. First the excuse was that we short income which is impossible and today its the fact that we are new directors. It is unacceptable and we are seriously considering moving all our accounts.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Oct 2015, 10:35
Official
Hello Chinette,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Home loans who will provide you with feedback.

The reference number is 777452.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
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